Jennifer White
About Jennifer White
Jennifer White is an Engagement Manager at CIBC with over 15 years of experience in client relations and service delivery.
Current Position at CIBC
Jennifer White has been serving as an Engagement Manager at CIBC since 2019. Based in Toronto, Ontario, Canada, she focuses on building and maintaining robust relationships with clients. With her extensive experience in client relations and service delivery, she plays a critical role in ensuring client satisfaction and successful engagement outcomes at this financial institution.
Previous Role at CIBC
From 2017 to 2019, Jennifer White held the position of Service Portfolio Manager - Enterprise Service Management and Automation at CIBC. In this role, located at 483 Bay Street, 5th Floor, she was responsible for overseeing service portfolios, managing service escalations, and ensuring effective automation of enterprise services. Her work contributed significantly to the efficiency and reliability of service management at the bank.
Tenure at IBM Canada Ltd.
Jennifer White's career at IBM Canada Ltd. spanned several roles over more than a decade. From 2011 to 2016, she was a Technical Support Services (TSS), Business Partner (BP) Client Advocate in Markham, ON. Before that, she worked as a Technical Support Services (TSS), Client Advocate Support Office (CASO) from 2007 to 2011, and as a Sales Relationship Representative (SRR) from 2004 to 2006. Her work at IBM focused on client advocacy, support services, and sales relationships, solidifying her expertise in client relations.
Educational Background
Jennifer White earned her Bachelor of Arts (B.A.) in Communication and Media Studies from Wilfrid Laurier University. She attended the university from 1990 to 1994. Her academic background in communications has equipped her with the skills necessary to excel in client relations and service delivery within the corporate sector.
Industry Experience and Expertise
With over 15 years of experience in the corporate arena, Jennifer White has honed her skills in client relations and service delivery. She has expertise in managing service escalations and contract management, and has worked in both the financial services and retail sectors. Known for fostering cohesive relationships, Jennifer is adept at helping clients navigate challenging internal processes and ensuring successful service outcomes.