Jenny Savage
About Jenny Savage
Jenny Savage is the Senior Manager of Change Management Implementation at CIBC in Toronto, Canada. She has extensive experience in customer care and operations management from her previous roles at Rogers Communications.
Title at CIBC
Jenny Savage is the Senior Manager, Change Management Implementation at CIBC. With a significant tenure starting from 2012, Jenny is based in the Toronto, Canada area. In her role, Jenny focuses on effectively implementing change management strategies, ensuring smooth transitions for projects and organizational changes within the financial institution.
Tenure at Rogers Communications
Jenny Savage has extensive experience from her time at Rogers Communications. She began her career at Rogers in 1988 as a Team Manager in the Cable Call Centre, a role she held for seven years. She then transitioned to the position of Director, Cable Call Centre from 1995 to 2001. Following that, she served as the Director of Operations Support for four years, and later as Director of National Workforce Capacity Planning. Her final role at Rogers was as Director of Customer Care, which she held from 2006 to 2009.
Director Roles at Rogers Communications
Jenny Savage held multiple director roles at Rogers Communications. As the Director, Cable Call Centre, she managed operations from 1995 to 2001. From 2001 to 2005, she served as Director, Operations Support, overseeing key operational functions. She then became the Director of National Workforce Capacity Planning for a year, focusing on workforce management across the company. Her final director role was as Director, Customer Care, from 2006 to 2009, where she managed customer service operations.
Experience in Cable Call Centre Management
Jenny Savage's experience in cable call centre management is substantial. Starting as a Team Manager at the Cable Call Centre at Rogers Communications, she progressed to the role of Director. In these roles, spanning a total of 13 years from 1988 to 2001, Jenny managed various aspects of call centre operations, contributing to the efficient handling of customer inquiries and service issues.