Jeri Ouroumidis
About Jeri Ouroumidis
Jeri Ouroumidis is the Manager of Client Experience at CIBC, with a history of roles in digital specialization and retail banking.
Current Role at CIBC
Jeri Ouroumidis currently serves as the Manager of Client Experience at CIBC. She has been in this role since 2017 and is based at the Parkway Mall Banking Center. Her focus is on enhancing client interactions and improving customer satisfaction through various initiatives and strategic planning.
Previous Experience as Digital Specialist
Before her current position, Jeri Ouroumidis worked as a Digital Specialist at CIBC. From 2015 to 2017, she was located at the 55 Yonge St branch. Her responsibilities included driving digital transformation and integration within the banking system, ensuring a seamless online experience for customers.
Experience as Retail Banking Officer
From 1999 to 2015, Jeri Ouroumidis worked as a Retail Banking Officer at CIBC. During her 16-year tenure in the Scarborough District, she managed a variety of client accounts, provided personal financial advice, and supported the bank’s retail operations, focusing on customer service and relationship management.
Education at Centennial College
Jeri Ouroumidis studied Business Banking at Centennial College. Her academic background provided a strong foundation for her subsequent roles in the banking industry. This educational experience equipped her with essential skills and knowledge related to business banking.