Jessica Mucci
About Jessica Mucci
Jessica Mucci is a Senior Business Systems Analyst at CIBC in Toronto, Ontario, Canada. She has a background in IT project coordination and customer service, and holds a Bachelor of Arts in Psychology from the University of Guelph.
Title and Role at CIBC
Jessica Mucci holds the title of Senior Business Systems Analyst at CIBC. She has been with the company in this role since 2019, operating out of Toronto, Ontario, Canada. Her responsibilities include analyzing business systems to improve efficiency and effectiveness, supporting the implementation of IT projects, and coordinating between various stakeholders to ensure project success.
Previous IT Project Coordinator Roles at CIBC
Before becoming a Senior Business Systems Analyst, Jessica Mucci worked at CIBC as an IT Project Coordinator in Toronto, Ontario, Canada. She held this position twice, first in 2017 and again in 2018, each for a period of three months. Her role involved coordinating various IT projects, managing timelines, and ensuring effective communication between team members and stakeholders.
Customer Service and Retail Experience
Jessica Mucci's work experience also includes roles outside the IT and banking sectors. In 2016, she worked at Tommy Hilfiger in Mississauga, Ontario, Canada as a 'Runner,' where she likely had responsibilities related to inventory management and customer assistance. Prior to this, she worked as a Customer Service Representative at Metro Inc. in Brampton, Ontario, Canada from 2014 to 2015 for one year. In this role, she would have developed essential customer service skills and gained experience in handling client inquiries and transactions.
Education Background
Jessica Mucci studied Psychology at the University of Guelph, earning a Bachelor of Arts - BA Honours degree. Although her degree completion year is listed as 1970, which may be an error, her education in psychology would have provided her with a strong foundation in understanding human behavior, research methods, and analytical skills—all valuable in her role as a Business Systems Analyst.