Joanna G.
About Joanna G.
Joanna G. is a Customer Service Representative at CIBC with a background in social work and political science, and a passion for social issues affecting women and girls.
Current Position at CIBC
Joanna G. is currently employed at CIBC as a Customer Service Representative in the Online Brokerage division. She has been with the company since 2019, working in the Toronto, Canada area. In this role, Joanna is responsible for providing customer support and addressing queries related to online brokerage services. Her responsibilities likely include assisting clients with account management and navigating the online platform efficiently.
Past Experience in Social Services
Before joining CIBC, Joanna G. worked at the Women's Multicultural Resource and Counselling Centre of Durham (WMRCC) as a Service Worker. She was with WMRCC from 2018 to 2019 for 7 months in Ajax, Ontario. In this role, Joanna supported women from diverse multicultural backgrounds, offering resources and counselling to help them navigate social issues and challenges.
Educational Background
Joanna G. studied Political Science and Government at the University of Toronto, obtaining her Bachelor's degree after five years of study from 2012 to 2017. She continued her education at Seneca College, where she specialized in Social Work for Immigrants and Refugees, graduating with honours and distinction in 2019. Joanna's educational journey equipped her with a deep understanding of social issues, especially those affecting immigrants and refugees.
Skills in Customer Service and Operations
Joanna G. has accumulated a diverse skill set through various roles over the years. At YMCA of Greater Toronto, she worked as a Job Developer for three months in 2018. She also served as an Operations Representative at Best Buy from 2017 to 2018 in the Toronto area, handling operational tasks. Her experience as a Sales Associate at Victoria's Secret and Joe Fresh further honed her customer service and sales skills. Joanna is proficient in using SMARTS and OIS systems, enhancing her effectiveness in customer service roles.
Personal Interests and Hobbies
Besides her professional commitments, Joanna G. has a keen interest in travel photography and is eager to further develop this hobby. Her passion for educating others on social issues, particularly those affecting women and girls, underscores her dedication to making a positive impact in her community.