Joel Castel
About Joel Castel
Joel Castel is a Senior Fraud Investigator at CIBC with extensive experience in customer support, government administration, and sales development.
Company
Joel Castel is currently employed at CIBC as a Senior Fraud Investigator. He began this role in 2023 and is working remotely from Montreal, Quebec, Canada. CIBC, the Canadian Imperial Bank of Commerce, is one of Canada's Big Five banks, providing a broad range of financial products and services in Canada and around the world.
Title
Joel Castel holds the position of Senior Fraud Investigator at CIBC. In this capacity, he is responsible for identifying, investigating, and preventing fraudulent activities within the bank. His role requires a keen eye for detail, strong analytical capabilities, and thorough understanding of fraud prevention techniques.
Employment History
Prior to his current position at CIBC, Joel Castel has amassed a diverse range of experiences in various roles. His most recent role was at CourseCareers as a Tech Sales Development Graduate in 2022. He worked as a Customer Support Advisor at Concentrix in Ottawa, Ontario, from 2022 to 2023, and as a Payment Services Officer at Employment and Social Development Canada (ESDC) from 2021 to 2022. He also served as a Payroll Officer at Public Services and Procurement Canada from 2019 to 2021, and as a Research Analyst and Information Officer at ESDC in 2019.
Education and Expertise
Joel Castel completed an intensive online course in Technology Sales Development from CourseCareers in 2022, receiving a certificate. He also holds a D.E.C. in Industrial Printing from College Ahuntsic, which he earned from 2002 to 2006. In addition to formal education, Joel has enhanced his sales skills by reading influential books like 'How to Win Friends and Influence People', 'Fanatical Prospecting', and 'SPIN Selling'.
Skills and Competencies
Joel Castel possesses strong interpersonal and communication skills, developed through years of working in both sales and customer service roles. His experience in government administration has equipped him with essential skills in customer satisfaction, management, leadership, and team coordination. His comprehensive understanding of sales development methodologies, such as SPIN and BANT, and his practical experience in handling customer interactions, make him well-prepared for roles in sales development and fraud investigation.