John Chen
About John Chen
John Chen is a Production Application Support Analyst at CIBC with over 11 years of experience in supporting critical applications and enterprise-wide migrations.
Company
John Chen is currently employed at CIBC (Canadian Imperial Bank of Commerce) as a Production Application Support Analyst (AO-CCT). He has held various roles at CIBC since 2009, contributing significantly to several projects over more than a decade.
Title
John Chen holds the title of Production Application Support Analyst (AO-CCT) at CIBC, demonstrating his extensive experience and specialization in production application support roles.
Education and Expertise
John Chen completed his studies in Computer Systems Technology at Seneca College of Applied Arts and Technology. He possesses expertise in Autosys Scheduler (R4.5.1 & R11) and Tumbleweed Secure Transport (v2 & v2.2), and has a solid background in batch support and flow design. His technical skills are matched by his effective communication abilities, which allow him to serve both technical and non-technical clients efficiently.
Professional Background
John's career includes roles such as Production Support Consultant at Citi in the Capital Markets division, and Senior Application Support Analyst at BMO Capital Markets. He has accumulated over 11 years of experience in application support, with a focus on franchise-critical applications and enterprise-wide migrations. His roles at CIBC have included Senior Technical Analyst, Junior Technical Analyst, and various Production Application Support positions, showcasing his progressive career growth.
Skills and Specializations
John specializes in Autosys Scheduler and Tumbleweed Secure Transport, with extensive experience in batch support and flow design. His effective communication skills and customer service aptitude have made him a valuable asset in application support and environment management roles.