John Ferrari
About John Ferrari
John Ferrari is an Incident Manager at CIBC in Toronto, Canada, with extensive experience in IT support and incident management roles at various organizations.
Current Role at CIBC
John Ferrari has been working as an Incident Manager at CIBC in Toronto, Canada, since 2017. In this role, he serves as the primary point of contact for Bell in troubleshooting and resolving technology incidents. Furthermore, he is responsible for managing the vendors and internal Bank support groups to coordinate service recovery and communication for incidents affecting CIBC Lines of Business. He makes sure Empirix alerts are addressed in a timely manner by Bell Canada. Additionally, he represents the Incident Management team in all technical meetings regarding incidents.
Previous Experience in Incident Management
Prior to his role at CIBC, John Ferrari held several key positions in incident management. In 2017, he worked at the CPP Investment Board as Deskside Support, Tier 2; Deployment Support; Incident Management for 3 months. In the same year, he also worked at Pathway Communications as Incident Manager and Service Desk Supervisor for 7 months. From 2006 to 2010, he was an Incident Manager (Queue Manager) at Compugen Inc, gaining extensive experience in queue management and resolving IT incidents.
Educational Background in Information Technology
John Ferrari has pursued various academic programs in Information Technology. In 2016, he completed Microsoft Certification Training in Information Technology. In 2014, he studied Information Technology Project Management at Global Knowledge, earning the Certified Associate in Project Management (CAPM). His foundational IT education dates back to 1992 when he took courses in Network Technician (Novell) and PC Repair Technician at Indus College.
Technical Skills and Projects
Throughout his career, John Ferrari has developed a wide range of technical skills and contributed to numerous projects. He has a background in network and computer support, having worked at Public Mobile in various IT roles from 2010 to 2014. His responsibilities often involved coordinating service recovery, monitoring SLAs for incident tickets, and providing communication updates during outages. He is skilled in managing post mortem and incident reviews, ensuring comprehensive documentation and improvement in the processes.
Academic Qualifications in Diverse Fields
In addition to his IT-focused education, John Ferrari has a diverse academic background. He earned a Bachelor of Landscape Architecture (BLA) from the University of Toronto between 1981 and 1985 and later obtained a Diploma of Landscape Architectural Technology from Ryerson University, studying from 1979 to 1981. He also achieved a Real Estate Sales / Broker (REBBA Certificates) from Centennial College, where he studied from 1986 to 1987. These qualifications highlight his multidisciplinary expertise and strong educational foundation.