Jonah Richard
About Jonah Richard
Jonah Richard is a Client Service Representative at CIBC with over 10 years of experience in training and coaching within the BPO industry.
Title
Jonah Richard currently holds the position of Client Service Representative at CIBC, where he started working in 2020. His role involves serving clients and enhancing their experience at CIBC, located in Edmonton, Alberta, Canada.
Company
Jonah Richard is employed by CIBC, a major Canadian bank headquartered in Toronto, Ontario. He operates out of their Edmonton branch, contributing to the bank's client service operations.
Previous Roles and Experience
Jonah Richard has a rich background in training and customer service. He previously worked at Concentrix in several roles, including Trainer 1, Subject Matter Expert, and Diamond Tier Customer Service Representative. His responsibilities ranged from training new hires to providing expert advice on customer service practices. Before Concentrix, he was a Communication Trainer at Datacore Technologies and a Training Specialist at First Advantage Global Operations Centre. His career journey also includes roles such as Lead Trainer at Aegis BPO and Training Lead at IBM Global Business Process Services. Earlier positions include Executive Trainer roles at Firstsource Solutions Limited and 24/7 Customer Pvt. Ltd.
Education and Certifications
Jonah Richard has achieved a Post Graduate Diploma from the Asian College of Teachers, specializing in a 280 Hour TESOL/TEFL Certification on Young Learners and Business English Teacher Training Program. He also holds an MBA in Human Resources from Sikkim Manipal University - Distance Education. His undergraduate studies in Science (Physics, Mathematics, Chemistry & Biology) were completed at Christ Junior College. His educational background is complemented by multiple certifications in TESOL/TEFL/ESL/EFL, underscoring his expertise in training and communication.
Expertise in Training and Coaching
With over 10 years of experience in the BPO industry, Jonah Richard specializes in communication and process training. His expertise spans training on American, UK, and Australian culture, as well as American Accent and Received Pronunciation. He applies his in-depth knowledge of customer service modules to enhance business delivery, shaping effective training programs that improve workforce capabilities.