Jonathan Beard
About Jonathan Beard
Jonathan Beard is a Production Application Support Specialist at CIBC with extensive experience in IT support and operations, including previous roles at Sears Canada.
Current Role at CIBC
Jonathan Beard currently holds the position of Production Application Support Specialist at CIBC, starting in 2019. Based in Toronto, Canada, he is responsible for maintaining and ensuring the smooth operation of production applications. His role involves troubleshooting issues, providing technical support, and ensuring application stability to support business functions effectively.
Previous Roles at CIBC
Jonathan Beard has held multiple positions at CIBC prior to his current role. From 2017 to 2019, he served as Deployment Lead, where he oversaw the effective deployment of applications and services. Before that, in 2017, he worked as a Production Application Support Analyst for three months, focusing on resolving application issues and enhancing performance. These roles were all based in Toronto, Canada.
Experience at Sears Canada
Jonathan Beard accumulated significant experience during his tenure at Sears Canada. From 2014 to 2016, he worked as an IT Operations System Administrator / Application Support, managing IT operations and supporting applications. Before this, he was a Senior IT Operations Analyst from 2004 to 2014, improving operational efficiency and IT processes. His career at Sears Canada began as an IT Customer Support Analyst from 2002 to 2004, where he provided technical support to customers and resolved IT issues efficiently.
Educational Background
Jonathan Beard studied Information Technology at Seneca College from 2000 to 2003. He completed the program with a designation in Computer Programmer/Analyst, obtaining knowledge and skills essential for his future IT career. His education has been fundamental in shaping his expertise and capabilities in the field.
Certifications and Skills
Jonathan Beard has attained the ITIL® Foundation certification, reflecting his commitment to IT service management best practices. His skill set includes a robust ability to mentor and guide team members in IT roles. Jonathan is known for his excellence in customer service, consistently ensuring client satisfaction in various IT support functions throughout his career.