Joseph Arbour
About Joseph Arbour
Joseph Arbour is the Senior Director of Operations Centre & Enterprise Processes at CIBC, with a career spanning multiple senior roles at CIBC and Hewlett-Packard.
Title and Current Role
Joseph Arbour is the Senior Director of Operations Centre & Enterprise Processes at CIBC. He began this role in 2017, continuing a tenure that spans several decades with the organization. Based in Toronto, Ontario, Joseph oversees vital operational and enterprise processes, ensuring the effectiveness and efficiency of the bank's core functions.
Professional Background at CIBC
Joseph Arbour's career at CIBC has been marked by multiple leadership roles. From 2014 to 2016, he served as the Senior Director of the Operations Centre. Prior to this, he was the Senior Director of Application Operations from 2011 to 2014. His earlier roles at CIBC included Manager of Engineering and Implementation, Communications Specialist, Senior Technical Analyst, and Network Operator. His extensive experience highlights his expertise in operations and technology management within the banking sector.
Roles at Hewlett-Packard
Joseph has also held significant positions at Hewlett-Packard. In 2011, he worked as a Service Delivery Executive for the CIBC account. From 2009 to 2011, he managed service delivery for the Pfizer account. Before these roles, he was the America's ASDM Regional Manager from 2007 to 2008 and the Canadian RMC (Operations) Manager from 2004 to 2007. These positions involved overseeing regional operations and service delivery, enhancing his leadership experience.
Further Professional Experience
Before his extensive tenure at CIBC and Hewlett-Packard, Joseph worked at INTRIA-HP where he was the Director of ERP Operations from 2000 to 2002 and Senior Manager of ERP Operations from 1998 to 2000. These roles involved managing enterprise resource planning operations, showcasing his strong background in ERP systems and operational management.