Joseph Fonseca
About Joseph Fonseca
Joseph Fonseca is the Senior Director of Enterprise Client Data Management & Strategy at CIBC, focusing on team collaboration and employee development.
Title
Joseph Fonseca holds the position of Senior Director, Enterprise Client Data Management & Strategy at CIBC. In this role, he focuses on developing and supporting strategies that prioritize client and employee relationships.
Current Role at CIBC
Since 2021, Joseph Fonseca has been serving as the Senior Director, Enterprise Client Data Management & Strategy at CIBC in Ontario, Canada. His responsibilities include overseeing client data management and formulating strategies to enhance collaboration and relationship building both with clients and within the team.
Professional Background
Joseph Fonseca's tenure at CIBC stretches back to 1996. His roles have included: People Operations Manager (1996-2005), Business Specialist at the Credit Cards Contact Centre (2005-2008), Senior Manager of Business Development & Sales Effectiveness (2008-2013), Senior Manager of Client Information Management (2013-2015), Director of Enterprise Client Data & Operations (2015-2017), and Director of Enterprise Client Data Strategy & Delivery (2017-2021). This extensive journey showcases his long-term commitment and diverse experience within the organization.
Education and Expertise
Joseph Fonseca studied at Ryerson University, where he earned a degree in Business Administration, Management, and Operations from 1998 to 2001. This academic background has equipped him with knowledge and skills pertinent to his various leadership roles, particularly in client data management and strategic operations.
Leadership Philosophy
Joseph Fonseca emphasizes the importance of building strong relationships among team members to encourage collaboration. He is committed to helping employees grow and develop in their careers, and he strives to create a safe and comfortable environment for sharing ideas and taking risks. Additionally, he aims to improve the work-life balance for his team members.