Joshua Balgrim
About Joshua Balgrim
Joshua Balgrim is a Technical Analyst in Branch Support Operations at CIBC, with extensive experience in technical support and telecommunications in the Toronto, Canada area.
Company
Joshua Balgrim currently works at CIBC, a leading Canadian bank. He serves as a Technical Analyst in Branch Support Operations based in Toronto, Canada. His tenure at CIBC began in 2017, after completing a one-month CO-OP as a Technical Analyst in the same department earlier that year.
Title
Joshua Balgrim holds the position of Technical Analyst in Branch Support Operations at CIBC. In this role, he is involved in various technical support tasks, including server administration and task automation.
Education and Expertise
Joshua Balgrim earned a Bachelor of Science (BS) degree from Western Governors University, from 2020 to 2022. He also holds an Electronics Engineering Technology Advanced Diploma from Centennial College, obtained between 2011 and 2013.
Background
Joshua Balgrim has accumulated a diverse range of technical support and engineering experience across several organizations. He spent three years as a Technical Support Analyst at IBM Canada from 2014 to 2017. Other positions included Telecommunications Service Technician at Bell Technical Solutions, Electronic Engineering Technician Assistant at AlarmForce Industries Inc., and Junior Embedded System Designer and Programmer at Centennial College.
Achievements
At CIBC, Joshua Balgrim has developed and implemented server administration scripts for task automation and participated in Agile project teams to create automated tasks. He has provided critical technical support during major outages, created statistical reports on trending technological issues for senior management, and trained and supervised junior agents.