Kalin Bhatia
About Kalin Bhatia
Kalin Bhatia is a Sr. Manager of UX Design, Frontline Strategy at CIBC in Toronto, Ontario, Canada. He has extensive experience in user experience research and design, having worked at CIBC and BlackBerry, and holds a BASc in Industrial Engineering from the University of Toronto.
Current Role at CIBC
Kalin Bhatia currently serves as the Sr. Manager of UX Design, Frontline Strategy at CIBC, a position he has held since 2021. Based in Toronto, Ontario, Canada, he is responsible for leading user experience design initiatives focused on frontline strategies. His role involves collaborating with cross-functional teams to optimize user experiences and enhance customer satisfaction.
Previous Position at CIBC
Before his current role, Kalin Bhatia held the position of User Experience Researcher at CIBC from 2014 to 2021. Over seven years, he conducted extensive user research to inform design decisions and improve the overall user experience of CIBC's digital platforms. His work contributed significantly to the user-centric design processes at the bank.
Early Career Experience
Kalin Bhatia's early career includes a User Experience Research Intern position at CIBC in 2013 for five months and a User Experience Analyst - Intern role at BlackBerry from 2011 to 2012, where he gained valuable experience in user experience analysis and research methods.
Education Background
Kalin Bhatia studied Industrial Engineering at the University of Toronto, earning a Bachelor of Applied Science (BASc) degree. His academic tenure from 2008 to 2013 provided a strong foundation in engineering principles, which he has effectively applied in his subsequent roles in user experience design and research.
Other Work Experience
In addition to his roles in user experience, Kalin Bhatia has worked in various capacities early in his career. He served as a Summer Student in McAsphalt Industries Ltd.'s Lab and Research Centre in 2010 and as a Maintenance Department Assistant in 2007. These roles provided diverse practical experiences, complementing his academic background.