Kamran Ali Baig
About Kamran Ali Baig
Kamran Ali Baig is the Senior Director of Business Integration and Client Account Management at CIBC, with extensive experience in collections and fraud risk management across multiple geographies.
Current Role at CIBC
Kamran Ali Baig is currently serving as Senior Director - Business Integration, Client Account Management (CAM) within Retail Client Services at CIBC. Since 2020, he has been responsible for formulating and supporting digital strategy, managing large complex projects, and leading operational strategy, workforce management, analytics and reporting, and quality assurance teams. His contributions are aimed at enhancing client experience and reducing net credit loss. His role is based in Toronto, Ontario, Canada.
Previous Experience at Scotiabank
Kamran previously held key roles at Scotiabank, including Director - Operational Support, International Banking Collections, from 2018 to 2020, and Senior Manager, Collections Policy - Retail & Small Business from 2017 to 2018. In these roles, Kamran oversaw operational support for international banking collections and implemented collections policies for retail and small business segments. His work contributed to improved collections strategies and operational efficiencies in the Toronto, Canada area.
Experience in Middle Eastern Banking
Kamran's expertise includes significant roles in the Middle East, such as Vice President - Retail Collections & Fraud Risk Management at Gulf International Bank in Bahrain (2011-2016), and Head - Collections, Fraud Investigations & Projects at Arab National Bank in Saudi Arabia (2008-2011). Here, he managed large collections centers and fraud identification for a varied portfolio including credit cards, personal finance, mortgages, and auto loans. His contributions included utilizing Lean Management and Statistical Analysis principles to manage impaired asset portfolios and exceed revenue and profit goals.
Early Career in India
Kamran started his career in India, holding roles such as Associate Vice President - National Collection Strategy & Operations at HSBC (2001-2008) in Mumbai, and Manager Regional Collections, Agency Management at Citicorp (1998-2001) in Hyderabad. During this time, he focused on collections strategy, operations, and managing regional collections. His responsibilities spanned across products like telecom and auto loans, establishing him as a key player in the realm of collections and fraud risk management.
Educational Background
Kamran boasts a strong educational background with an MBA in Marketing from Symbiosis Institute of Management Studies (2001-2004) and a Bachelor’s degree in Economics, Public Administration & Sociology from Osmania University (1995-1998). He furthered his education with a Leadership Connections Program in Management at Humber College (2016-2017). His credentials are enhanced by certifications such as Lean Six Sigma Green Belt and his membership in the Association of Certified Fraud Examiners (ACFE).