Kathleen Sputore
About Kathleen Sputore
Kathleen Sputore is the Senior Manager of Training & Quality in Employee Technology Delivery & Adoption at CIBC, with a background in call centre management and quality management. She has extensive experience in training design and development, and holds multiple qualifications from the University of Toronto and Sheridan College.
Current Role at CIBC
Kathleen Sputore is currently employed at CIBC as the Senior Manager for Employee Technology Delivery & Adoption, Training & Quality. She has been with the company since 2014, focusing on supporting the training and quality teams specifically for Employee Technology Services. Her role encapsulates overseeing the delivery and adoption of employee technologies while ensuring quality training processes are established and maintained.
Previous Positions at CIBC
Prior to her current role, Kathleen Sputore served at CIBC as the Senior Manager for Training, Documentation and Strategic Programs from 2008 to 2014. In this role, she managed strategic training programs and was responsible for documentation management. Her work focused on enhancing training programs and ensuring comprehensive and accurate documentation.
Career at Bell Canada
Kathleen Sputore held several significant roles at Bell Canada between 1989 and 2007, including Senior Manager, Training Design Peer Coach, National Manager for Hiring and Training, and Manager for Consumer Call Centre. She also served as the Associate Director of Training Design & Development from 2002 to 2004. Her extensive tenure at Bell Canada highlights a strong focus on training, quality management, and operational efficiency.
Educational Background
Kathleen Sputore has acquired a comprehensive educational background. She studied at the University of Toronto - Rotman School of Management, completing the Emerging Leaders Program in 2018 and the MBA Essentials for Managers Program in 2017. She also achieved various qualifications from Sheridan College, including a Diploma in Management Studies with a Human Resources major, and certificates in Business Management Skills and Leadership Skills. Kathleen's education underscores her commitment to continuous learning and professional development.
Expertise in Lean Thinking and Documentation Management
Kathleen Sputore possesses expertise in Lean thinking, which focuses on process improvement and operational efficiency. This expertise is complemented by her comprehensive skill set in documentation management, crucial for maintaining accurate records in training and quality assurance. Her background in call centre and quality management further underscores her focus on operational efficiency and customer service excellence.