Kathy Cumbo
About Kathy Cumbo
Kathy Cumbo is a Customer Service Representative at CIBC with extensive experience in business functions outsourcing and conflict management resolution.
Current Role at CIBC
Kathy Cumbo is presently a Customer Service Representative at CIBC. She has been in this position since 2015, currently operating out of Ottawa, Ontario. In her role, she handles customer inquiries, assists with account management, and works to resolve issues to maintain customer satisfaction.
Previous Experience at IBM Canada Ltd.
Kathy Cumbo's tenure at IBM Canada Ltd. spans several roles over multiple years. From 2011 to 2013, she served as a Project Support Resource Manager in Markham, Ontario. Prior to this, she was the Service Delivery Manager, BCRS from 2007 to 2010, also in Markham. Her career at IBM began much earlier, working as a Business Analyst, Sales and Delivery Support from 1979 to 2002 in Ottawa, Ontario. Additionally, she was the Professional Development Manager from 2003 to 2006, and from 2007 to 2010. Each role capitalized on her expertise in business operations and management.
Education
Kathy Cumbo attended Cambrian College in 1970. Although the specifics of her course of study or degree are not detailed, her education provided a foundation for her extensive career in customer service and business management.
Key Skills and Strengths
Kathy Cumbo has a wealth of skills and strengths that have been honed through her extensive professional experience. She excels in outsourcing key business functions, which has been a significant component of her responsibilities. Her strong conflict management resolution skills contribute to effective team dynamics. Known for her collaborative leadership, she fosters teamwork and cooperation. She has also demonstrated a talent for coaching employees to develop their full potential. Additionally, she is skilled in vendor management, ensuring efficient and effective partnerships.