Kazi Mehnaj Hossain
About Kazi Mehnaj Hossain
Kazi Mehnaj Hossain is a Business Support Officer at CIBC in Toronto, Ontario, with a background in human resources and extensive experience in business support roles.
Company
Kazi Mehnaj Hossain is currently employed at CIBC as a Business Support Officer. CIBC, also known as the Canadian Imperial Bank of Commerce, is a major Canadian financial institution headquartered in Toronto, Ontario. Kazi joined CIBC in 2021 and has been contributing to the team's efforts in supporting business operations since then.
Title
Kazi Mehnaj Hossain currently holds the position of Business Support Officer at CIBC. In this role, Kazi is responsible for processing and fulfilling retail and non-credit customer requests through Electronic Banking Channels, performing quality reviews of mortgage loan decisions, and ensuring accuracy and compliance. Kazi also assists in training new staff and identifying opportunities for process improvement.
Previous Positions
Before joining CIBC, Kazi Mehnaj Hossain worked at Manulife as a Business Support Officer from 2020 to 2021 in Waterloo, Ontario. Prior to that, Kazi held several roles at banglalink, including Credit Monitoring Executive (2014-2016), Credit Management Officer (2013-2014), and Careline Officer (2012-2013) in Dhaka, Bangladesh. These roles involved responsibilities in credit monitoring, management, and customer care.
Education and Expertise
Kazi Mehnaj Hossain holds a Master of Business Administration (MBA) in Human Resources Management and Services from the American International University-Bangladesh, completed between 2015 and 2017. Additionally, Kazi obtained a Bachelor of Business Administration (BBA) in Human Resources Management and Services from the University of Liberal Arts Bangladesh, completed between 2008 and 2012. The educational background provides Kazi with a strong foundation in business administration and human resources.
Professional Skills and Responsibilities
Kazi Mehnaj Hossain has significant experience in various aspects of business support. This includes processing and fulfilling customer requests through electronic banking channels, performing quality reviews of mortgage loan decisions for accuracy and compliance, and assisting in training new staff. Kazi also identifies opportunities for improving control processes and procedural adherence, advocating for changes that support continuous improvement and client satisfaction. Furthermore, Kazi stays updated on all relevant products, procedures, and technological advancements at CIBC.