Ketan Patel
About Ketan Patel
Ketan Patel is an IT Support Analyst at CIBC with extensive experience in technical support and network administration.
Title
Ketan Patel serves as an IT Support Analyst at CIBC, where he has been working since 2017. His role entails addressing technical issues, providing support for user accounts, and managing email systems through Microsoft Active Directory and Exchange. Additionally, he acts as the primary contact for handling critical incidents and VIP service tickets.
Professional Background
Before joining CIBC, Ketan Patel held various technical positions including Technical Support Specialist at Array Marketing in 2015, where he worked for three months. Prior to that, he worked as a Jr. Network Administrator at OM INFOSOLUTIONS INC. from 2013 to 2014. In 2012, he started his career as a Jr. Android Developer at 360 Degree Technosoft.
Education and Expertise
Ketan Patel holds an Advanced Diploma in Computer Systems Networking and Telecommunications from Centennial College, which he completed in 2016. He also earned a Bachelor of Engineering (B.E.) in Information Technology from G.H.PATEL COLLEGE OF ENGG. & TECH., V. V. NAGAR completing his studies in 2011. He is certified in CCNA, showcasing his competence in network protocols such as TCP/IP, VLAN, LAN/WAN, and SSL.
Technical Skills
Ketan Patel possesses hands-on experience with essential IT systems including Microsoft Active Directory and Exchange. He is proficient in using RSA Secure ID for advanced security measures. His scripting skills include using PowerShell for development tasks, effectively automating IT processes. He regularly updates knowledge base articles to assist his IT team, reflecting his focus on improving team efficiency and knowledge sharing.