Kevin Fong, Csm, Lssbb
About Kevin Fong, Csm, Lssbb
Kevin Fong is a Senior Product Owner at CIBC, specializing in Salesforce, with a background in client solutions, investment fund management, and risk management.
Current Role at CIBC
Kevin Fong is currently serving as the Senior Product Owner for Salesforce at CIBC. Since joining the financial institution in 2022, he has been based in Hong Kong. In his role, Kevin brings his extensive experience in client solutions and product ownership to optimize Salesforce implementations and improve client interactions.
Previous Experience at Mackenzie Investments
Before joining CIBC, Kevin worked at Mackenzie Investments from 2017 to 2022 as a Manager for Client Solutions. Based in Toronto, Ontario, Canada, he played a pivotal role in enhancing client service operations. His focus was on streamlining processes and improving the overall client experience through automated solutions and advanced analytics.
Work with Hang Seng Bank
Kevin gained valuable experience as a Business Banking - Small & Medium Enterprise Relationship Management Intern at Hang Seng Bank in Hong Kong. His internship, which lasted for seven months in 2015, allowed him to develop essential skills in managing client relationships and understanding the financial needs of small and medium enterprises.
Sterling Private Management Internship
During his three-month internship at Sterling Private Management Limited in 2014, Kevin implemented new risk metrics to strengthen trade analytics and risk management. He also developed a post-trade reporting solution for executive review and risk allocation. These contributions helped enhance the firm's risk management operations significantly.
Educational Background
Kevin studied at the University of Waterloo, where he earned a Bachelor of Mathematics with a focus on General Mathematics and Co-op. His academic journey from 2011 to 2016 provided him with a strong foundation in mathematical principles and their practical applications in various industries.