Kevin Owusu Yeboah
About Kevin Owusu Yeboah
Kevin Owusu Yeboah is a Customer Service Specialist at CIBC with a background in data analytics and commerce, and experience in the banking industry.
Current Role at CIBC
Kevin Owusu Yeboah is currently employed as a Customer Service Specialist at CIBC, a position he has held since 2020. Located at 750 Lawrence Avenue West, his responsibilities likely include assisting customers with their banking needs, providing information about products and services, and resolving any issues that arise. His role requires effective communication skills and a deep understanding of customer needs within the financial services industry.
Previous Experience at Millennium 1 Solutions
Before joining CIBC, Kevin Owusu Yeboah worked at Millennium 1 Solutions as a Customer Service Specialist from 2018 to 2019. During his one-year tenure, he gained valuable experience in frontline customer service. This role likely involved handling customer inquiries, managing accounts, and possibly dealing with billing and payment issues, providing him with a solid foundation in the field.
Educational Background at George Brown College
Kevin Owusu Yeboah attended George Brown College from 2018 to 2022, completing a four-year program. Although the specific area of study isn't mentioned, the length of time suggests a comprehensive education that likely provided a strong theoretical and practical foundation for his career in customer service and banking. His time at George Brown College would have equipped him with skills in communication, problem-solving, and possibly aspects of commerce.
Higher National Diploma in Science Laboratory Technology
Kevin Owusu Yeboah acquired a Higher National Diploma in Science Laboratory Technology at Accra Polytechnic, where he studied from 2009 to 2012. This technical background indicates a strong proficiency in analytical skills and a methodical approach to problem-solving, which can be beneficial in his customer service role, particularly in data analytics and understanding complex customer needs.
Skills in Data Analytics and Commerce
Kevin Owusu Yeboah has a strong background in data analytics, a skill that complements his role in customer service. This proficiency allows him to analyze trends and customer data effectively, enhancing his ability to provide tailored solutions. Additionally, his expertise in commerce enables him to better understand and address the financial needs of customers in the banking sector. These skills contribute to his ability to deliver high-quality service and support.
Experience in the Banking Industry
Kevin Owusu Yeboah has a demonstrated history of working in the banking industry. His roles at CIBC and Millennium 1 Solutions indicate a deep understanding of financial services. This experience is crucial for providing informed and efficient customer support, comprehending financial products, and resolving customer issues effectively.