Kim Pham
About Kim Pham
Kim Pham is a Support Leader at CIBC with extensive experience in the banking industry, specializing in communication, management, and sales.
Current Role at CIBC
Kim Pham currently holds the position of Support Leader at CIBC, having started in 2021. In this role, she leads and supports various initiatives within the organization, contributing significantly to the overall operations. Her role involves enhancing communication channels and ensuring the efficiency of support services.
Previous Experience at CIBC
Before becoming a Support Leader, Kim Pham worked at CIBC in different capacities. From 2020 to 2021, she was a Bilingual Chat & Social Media Specialist, where she managed customer interactions through digital platforms. Prior to that, she served as a Financial Services Representative from 2017 to 2020 in Montreal, Quebec, where she provided financial services to clients, leveraging her expertise in sales and communication.
Experience in Retail and Marketing
Prior to her tenure at CIBC, Kim Pham had diverse working experiences in retail and marketing. She worked as a Stock Associate at RUDSAK Inc. from 2016 to 2017 and served as an Assistant Manager at Toto n Dot from 2015 to 2016. Additionally, she gained marketing experience as an intern at Bell for one month in 2014. Kim also held the role of Manager at Restaurant Pho Thanh Tâm from 2014 to 2015 and worked as a Sales Associate at Toto n Dot from 2013 to 2015 in Outremont, Quebec, Canada.
Educational Background
Kim Pham has a solid educational foundation in business and administration. She holds a Certificate in Administration from École des sciences de la gestion (ESG UQAM), where she studied from 2016 to 2018. Additionally, she achieved a DEC (Diplôme d'études collégiales) in Business Management (Marketing) from Dawson College, studying from 2011 to 2014.
Skills and Expertise
Kim Pham possesses strong communication and management skills, particularly within the banking industry. Her expertise includes analytical skills and sales, contributing to her capability to lead teams effectively. As a Bilingual Progress Leader for Telephone Banking Inbound at CIBC, she demonstrates her ability to manage and optimize customer service operations.