Krutik Patel
About Krutik Patel
Krutik Patel is a Technical Support Analyst at CIBC in Toronto, Canada, with a background in technical support and customer service roles at IBM, Tim Hortons, and Moltech Solutions.
Title
Krutik Patel currently holds the position of Technical Support Analyst at CIBC, a role he has maintained since 2019.
Company
Krutik Patel is employed at CIBC as a Technical Support Analyst in the Toronto, Canada Area. With a track record in technical support and customer service, his current engagement began in 2019.
Previous Experience
Before joining CIBC, Krutik Patel worked at IBM in multiple capacities from 2017 to 2019. He served both as a Technical Support Analyst and as a Technical Support Trainer in Markham, Ontario, Canada. His prior experience also includes a role at Tim Hortons as a Customer Service Supervisor from 2015 to 2017, and earlier positions at Moltech Solutions PVT LTD and Kintechsynergy Pvt. Ltd. in Ahmedabad, India.
Education and Expertise
Krutik Patel achieved a Post-graduate Diploma in Computer Networking And Technical Support from Seneca College, where he studied from 2013 to 2016. Additionally, he holds a Diploma in Electronics and Communications Engineering from L.D.R.P College of Arts and Technology, which he obtained from 2006 to 2010. His educational background has provided him with a solid foundation in networking, technical support, and electronics.
Technical Skills
Krutik Patel has managed and configured RSA Secure tokens within a Citrix environment, supported Blackberry devices using BES server technology, and addressed VPN connection issues by remotely installing system patches. He has used tools such as Service Now for incident troubleshooting and escalation, and employed SCCM and gotoassist for remote support operations.