Kym Daley
About Kym Daley
Kym Daley is a Senior Supervisor in Retail Mortgage Operations at CIBC, with extensive experience in banking and finance services.
Company
Kym Daley is currently employed at CIBC as the Senior Supervisor for Retail Mortgage Operations. The position is based in Mississauga, Canada. Kym has been with CIBC since 2018, leading a team of over 20 staff members. The focus in this role is on achieving high performance levels and exceptional customer service in a complex operational unit.
Previous Roles
Kym Daley has a diverse background in financial services with experience in various roles. At the Commonwealth Bank, Kym served in multiple positions, including Team Leader - Commercial Documentation Fulfilment (2016-2017), Team Leader - AfterCare, Stamping and Registration (2014-2015), and Team Leader - Discharges (2011-2014). Additionally, Kym worked at Royal Institute for Deaf and Blind Children (RIDBC) as an Accounts Receivable & Payable Officer from 2006 to 2008, and was a member of the NSW Squad at Cricket NSW from 2000 to 2002.
Education and Expertise
Kym Daley pursued higher education at TAFE NSW – Western Sydney Institute, achieving credentials in Finance & Accounting in 2001. Prior to that, Kym completed the Higher School Certificate at Bede Polding College, focusing on Business, Management, Marketing, and Related Support Services from 1994 to 1999. This educational background has provided a solid foundation for Kym’s career in finance and operations management.
Team Leadership
Since joining CIBC in 2018 as Senior Supervisor for Retail Mortgage Operations, Kym Daley has been responsible for leading a team of over 20 staff members. Central to this role is maintaining service excellence and ensuring the consistent delivery of high-quality customer service. The role involves overseeing complex operational tasks and achieving high performance levels within the unit.
Focus on Service Excellence
In Kym Daley's current role at CIBC, a key responsibility is to ensure the delivery of high-quality services by adhering to service excellence principles. This focus on maintaining exceptional customer service standards is integral to the operations of the Retail Mortgage department. Kym continually strives to optimize performance and enhance customer satisfaction through rigorous operational oversight.