Laura Facella
About Laura Facella
Laura Facella is the Senior Manager of Client Experience Strategy and Improvement at CIBC, with extensive experience in marketing and client offers.
Title
Laura Facella holds the position of Senior Manager, Client Experience Strategy and Improvement at CIBC. She has served in this role since 2012.
Professional Experience at CIBC
Laura Facella has had a progressive career at CIBC. She started as a Marketing Communication Manager at CIBC Insurance from 1996 to 2000. She then moved on to the role of Product Marketing, Retail & Small Business Lending from 2000 to 2003. From 2003 to 2012, she served as a Senior Consultant for Client Offers. Since 2012, she has been the Senior Manager for Client Experience Strategy and Improvement.
Education and Certifications
Laura Facella completed her studies in Mass Communication & Sociology at York University. She is certified in People Change Management from CIBC and Conner Partners. She also holds a Certification in Print Production Practitioner (CPPP) from the Institute of Canadian Advertising and is a Net Promoter Certified Associate accredited by Satmetrix.