Lee Hartley
About Lee Hartley
Lee Hartley is a Senior Manager, Process & Change Management at CIBC with extensive experience in mortgage lending operations and change management.
Senior Manager, Process & Change Management at CIBC
Lee Hartley is currently the Senior Manager, Process & Change Management at CIBC, a role they began in 2019. Based in Ontario, Canada, Hartley is responsible for overseeing change initiatives that impact both lending partners and clients. The position emphasizes the importance of adapting processes to enhance efficiency and client satisfaction.
Senior Manager, Retail Client Services at CIBC
Prior to their current role, Lee Hartley served as the Senior Manager for Retail Client Services at CIBC from 2016 to 2019. Located in Scarborough, Ontario, Hartley managed various retail client services operations, ensuring that service delivery met the high standards expected by clients. This role involved significant interface with retail clients and necessitated robust management skills to maintain service levels.
Senior Manager, Home Power Plan, Mortgage Team at CIBC
From 2012 to 2016, Lee Hartley worked as the Senior Manager for the Home Power Plan, Mortgage Team at CIBC based in Toronto, Ontario. Hartley was responsible for managing mortgage-related operations, focusing on the lifecycle of mortgage products. This role further solidified their expertise in mortgage lending and servicing.
Manager, Mortgage Servicing at Paradigm Quest
Lee Hartley held the role of Manager, Mortgage Servicing at Paradigm Quest from 2008 to 2011. In this position, based in Toronto, Canada, Hartley managed the servicing of mortgage products, ensuring compliance with regulatory standards and internal policies. The role required a deep understanding of the mortgage lifecycle and a focus on customer satisfaction.
Manager, Mortgage Servicing at FirstLine Mortgages
Lee Hartley's early career included a significant tenure at FirstLine Mortgages, where they served as Manager, Mortgage Servicing from 1989 to 2005. Over these 16 years in Toronto, Ontario, Canada, Hartley developed an extensive knowledge base in mortgage servicing and established foundational industry expertise.
Experience in Change Management and Mortgage Operations
Throughout their career, Lee Hartley has accumulated extensive experience in managing change initiatives and understanding mortgage operations. This includes managing processes that impact lending partners and clients, ensuring effective change adaptation. Hartley's roles have often included promoting a strong team environment and focusing on talent retention and growth.