Leslie R.
About Leslie R.
Leslie R. is a Client Care Consultant at CIBC in Toronto, Ontario, with extensive experience in customer service and support roles within the banking sector.
Title
Leslie R. currently holds the position of Client Care Consultant at CIBC. This role signifies a commitment to customer service and client relations, focusing on ensuring a positive experience for clients at the bank.
Current Position at CIBC
As of 2021, Leslie R. has been serving as a Client Care Consultant at CIBC in Toronto, Ontario. This position involves addressing customer inquiries, providing solutions, and maintaining client satisfaction across various banking services.
Previous Roles at CIBC
Leslie R. has an extensive history with CIBC, having held several roles. These include Customer Service Supervisor (2019-2021), Progress Support Leader - Internal Queue (2019), Progress Support Leader (2017-2019), Customer Support Supervisor (2014-2017), Customer Service Representative - Small Business Banking (2013-2014), Customer Service Representative - Personal Banking (2012-2013), and Customer Service Representative - Credit Card Franchise (2011-2012). Throughout these positions, Leslie has consistently focused on enhancing customer service and operational efficiency.
Volunteer Experience
Leslie R. volunteered as the Volunteer Logistics Coordinator for the Canadian Cancer Society’s CIBC Run for the Cure from 2018 to 2019. This role involved coordinating logistics for the event, fostering community engagement, and supporting the cause of cancer research and awareness.
Work Experience at Staples Business Advantage Canada
Before joining CIBC, Leslie R. worked at Staples Business Advantage Canada as a Customer Service Specialist from 2004 to 2011. During this tenure, Leslie developed strong customer service skills and gained experience in managing customer relations in a business-to-business context.
Education and Expertise
Leslie R. holds a Bachelor’s degree in Philosophy from Saint Mary's University, achieved between 2005 and 2009. This academic background has provided a foundation for critical thinking and problem-solving skills applied in their professional roles.