Lianna Capicotto
About Lianna Capicotto
Lianna Capicotto is a Customer Service Representative at CIBC with a background in guest services, sales, and event planning.
Current Role at CIBC
Lianna Capicotto currently holds the position of Customer Service Representative at CIBC. She has been employed in this role since 2019. In this capacity, Capicotto leverages her communication skills and expertise in Microsoft Excel and Microsoft Word to assist clients with their banking needs and inquiries. Her role involves data management and reporting, which are crucial for maintaining efficient customer service operations at CIBC.
Previous Experience at Elmwood Spa
Before joining CIBC, Lianna Capicotto worked as a Guest Service Representative at Elmwood Spa from 2016 to 2019. During her three years at the spa, she developed her skills in customer engagement and satisfaction by interacting with clients and ensuring their needs were met in a professional manner. Her background in the health, wellness, and fitness industry provided her with a unique perspective on customer service.
Role at One After Nine Restaurant & Lounge
Lianna Capicotto served as a Supervisor at One After Nine Restaurant & Lounge in Woodbridge, Ontario, from 2016 to 2017. Over a span of seven months, she honed her leadership skills and managed daily operations effectively. Her responsibilities included overseeing staff, ensuring high standards of service, and handling customer inquiries.
Sales Associate Positions
Lianna Capicotto gained early career experience as a Sales Associate at two establishments. She worked at French Connection for five months from 2015 to 2016 and at Abaton Ladies Fashion Boutique for eleven months during the same period. These roles helped her develop her sales and customer service abilities, preparing her for more advanced positions in the service industry.
Education at Humber College
Lianna Capicotto pursued higher education at Humber College, where she studied Business, Management, Marketing, and Related Support Services. She completed a diploma program from 2015 to 2017. Her academic background has equipped her with foundational knowledge and skills pertinent to her roles in customer service and management.