Lisa Golden
About Lisa Golden
Lisa Golden is the Senior Manager of Intake, Publishing, and Business Management at CIBC, where she has held various roles since 1989.
Title and Current Role at CIBC
Lisa Golden holds the position of Senior Manager, Intake, Publishing, and Business Management at CIBC. She has been in this role since 2014. Her responsibilities include managing a diverse team of professionals such as information architects, business analysts, web publishers, and quality assurance leads. Additionally, she leads the intake team that supports several internal intranet sites.
Previous Roles at CIBC
Lisa Golden has an extensive career at CIBC, spanning multiple roles over several decades. From 2009 to 2014, she was the Manager of the Frontline Communications Team. Between 2007 and 2009, she served as a Senior Technical Writer, following her role as Business Specialist / Technical Writer from 2003 to 2007. Earlier in her career, she worked as an R&A Business Specialist from 2001 to 2003, National Support Line Call Agent from 1998 to 2001, Assistant Customer Service Manager from 1993 to 1998, Personal Banking Representative from 1991 to 1993, and Customer Service Representative from 1989 to 1991.
Educational Background
Lisa Golden pursued her higher education at the University of Toronto, where she studied History and Fine Art History, earning a Bachelor's degree from 1986 to 1990. She further specialized in Professional, Technical, Business, and Scientific Writing at Humber College, receiving a Technical Writing Certificate in 2009.
Expertise in Team Management
As a Senior Manager at CIBC, Lisa Golden manages a diverse team that includes information architects, business analysts, web publishers, and quality assurance leads. Her leadership has been instrumental in the successful functioning of the intake team supporting various internal intranet sites since 2014.