Lola Bennett
About Lola Bennett
Lola Bennett is a People Manager and Manager Client Experience at CIBC.
Current Role at CIBC
Lola Bennett holds the dual position of People Manager and Manager Client Experience at CIBC. In these roles, she is responsible for overseeing the development and management of client relationships as well as the welfare and productivity of the bank's employees. Lola has been associated with CIBC for a significant period, which has given her extensive experience and knowledge in managing both clients and team members effectively.
Leadership and Management
As a People Manager, Lola Bennett is responsible for the leadership and management of her team, focusing on employee engagement, performance management, and professional development. Her role involves creating a supportive and efficient work environment that empowers staff to deliver their best work. Her expertise is reflected in her ability to manage client experiences successfully, ensuring high levels of customer satisfaction.
Client Experience Management
In her role as Manager Client Experience at CIBC, Lola Bennett is tasked with enhancing and managing the overall client experience strategy. This includes understanding client needs, improving service delivery, and fostering long-term client relationships. Her responsibility is to ensure that clients receive exceptional service, leading to increased client loyalty and satisfaction.