Lucica Cosma
Manager Client Experience @ CIBC
About Lucica Cosma
Lucica Cosma is the Manager of Client Experience at CIBC, with a background as a Customer Service Representative.
Current Role at CIBC
Lucica Cosma has been serving as the Manager of Client Experience at CIBC since 2012. In this role, she is responsible for overseeing and enhancing the client interactions and satisfaction levels. Her extensive experience in customer service contributes to her effectiveness in this position.
Previous Role at CIBC
Before her current role, Lucica Cosma worked as a Customer Service Representative at CIBC from 2003 to 2011. Based in the Montreal, Canada Area, she dedicated eight years to managing customer queries and ensuring client satisfaction. This background provided her with foundational skills and knowledge to advance within the company.