Maggie Machalani, Crha
About Maggie Machalani, Crha
Maggie Machalani is a Senior Team Leader in Call Quality at CIBC, with extensive experience in quality assurance and customer solutions management.
Senior Team Leader, Call Quality at CIBC
Maggie Machalani currently holds the position of Senior Team Leader, Call Quality at CIBC. She began her tenure with the bank in this role in 2021. Her responsibilities likely include overseeing the quality of interactions between customers and call center representatives, ensuring adherence to standards and protocols. She plays a critical role in maintaining high service quality and customer satisfaction.
Quality Assurance Analyst at CIBC
Maggie Machalani has been contributing to CIBC's success as a Quality Assurance Analyst since 2006. In this role, she is responsible for monitoring and evaluating the performance of customer service systems. Her work involves identifying areas for improvement and implementing strategies to enhance service delivery. Her experience in this role underscores her expertise in quality control and customer service excellence.
Customer Solutions Manager at CIBC
Since 2006, Maggie Machalani has also been fulfilling the role of Customer Solutions Manager at CIBC, based in Montreal, Quebec, Canada. In this capacity, she is tasked with developing and implementing customer solutions to address various needs and challenges. Her work ensures that customers receive tailored solutions that meet their specific requirements, contributing to overall customer satisfaction and loyalty.
Education in Human Resources Management at Concordia University
Maggie Machalani studied Human Resources Management at Concordia University, earning a Bachelor of Commerce (B.Com.) degree. Her education provided her with foundational knowledge and skills in managing personnel and human resources, which she has applied throughout her career.
Accounting Studies at CEGEP-Montmorency
Maggie Machalani pursued studies in Accounting at CEGEP-Montmorency, where she earned a D.E.C. This educational background has likely equipped her with essential accounting skills and an understanding of financial principles, complementing her roles in quality assurance and customer solutions.
Human Resources Management at Concordia University
In addition to her Bachelor of Commerce (B.Com.) degree, Maggie Machalani also obtained a Bachelor's degree in Human Resources Management/Personnel Administration from Concordia University. This academic achievement further solidifies her expertise in managing human resources and personnel, providing her with comprehensive knowledge and competencies in this field.