Mahiba Thurairatnam
About Mahiba Thurairatnam
Mahiba Thurairatnam is a Senior Manager, Service Delivery at CIBC in Toronto, Ontario, Canada, with extensive experience in various technical and support roles within the company.
Current Role at CIBC
Mahiba Thurairatnam holds the position of Senior Manager, Service Delivery at CIBC in Toronto, Ontario, Canada. She has been in this role since 2018, where she oversees the efficient delivery of services. Her responsibilities include managing service operations, ensuring service levels are met, and improving service processes. Her role is pivotal in ensuring the alignment of IT service delivery with the strategic objectives of CIBC.
Previous Roles at CIBC
Mahiba Thurairatnam has held various roles at CIBC prior to her current position. From 2016 to 2018, she was an Application Support Specialist. Between 2014 and 2016, she served as Senior Application Support, providing advanced technical support. Earlier, from 2013 to 2014, she was a Technical Process Analyst, focused on process improvements. Her journey at CIBC began in 2007 as an ISD, where she worked until 2013.
Experience at Nexia Friedman
Before joining CIBC, Mahiba Thurairatnam worked at Nexia Friedman in Montréal, Quebec, Canada as a Junior Systems Administrator from 2006 to 2007. In this role, she gained foundational experience in system administration and IT support, which paved the way for her subsequent roles at CIBC.
Technical Expertise and Service Delivery
Mahiba Thurairatnam has accumulated extensive expertise in service delivery and technical support over her career. Her roles at CIBC have ranged from technical process analysis to senior management, highlighting her ability to adapt and excel in various technical and managerial capacities. Her technical background, combined with her service delivery focus, makes her a valuable asset in the financial services industry.