Manan Kosambia
About Manan Kosambia
Manan Kosambia is a Divestiture Fulfillment Officer at CIBC with a background in customer service and various operational roles.
Current Role at CIBC
Manan Kosambia currently serves as a Divestiture Fulfillment Officer at CIBC in the Toronto, Canada Area. He has been in this role since 2019. In this position, he is responsible for preparing client divestiture letters and managing the closure of accounts. Kosambia works closely with CIBC frontline employees to validate and gather necessary information for successful customer divestitures. He utilizes in-house database systems to ensure timely ingestion and processing of clients and products, ensuring accurate information is provided to partners within established timeframes.
Previous Experience at CIBC
Before becoming a Divestiture Fulfillment Officer, Manan Kosambia held the position of Dispute Analyst at CIBC from 2018 to 2019. During his six-month tenure, he worked in the Toronto, Canada Area. In this role, he utilized his analytical skills to handle disputes, contributing to the bank's goal of maintaining customer satisfaction and operational efficiency.
Earlier Career
Manan Kosambia has gained diverse work experience across various industries. In 2018, he worked as a Production Line Operator at Select Food Products Limited for seven months and as a Freight Associate at The Home Depot for one month. From 2016 to 2017, he served as a Client Coordinator at Diamond Power Infrastructure Limited in Vadodara, India. Prior to that, he was a Customer Support Engineer at Apar Industries Limited in Silvassa from 2013 to 2016. He also completed a summer internship at Welspun Steel Limited in Anjar, Kutch, Gujarat, in 2012.
Educational Background
Manan Kosambia holds a Bachelor of Engineering (B.E.) degree from The Maharaja Sayajirao University of Baroda, where he studied from 2009 to 2013. Prior to this, he completed his Higher Secondary Certificate (HSC) from the Gujarat State Education Board from 2007 to 2009 and his Secondary School Certificate (SSC) from the same board from 2004 to 2007.
Customer Service Expertise
Manan Kosambia brings over three years of experience in customer service, offering support to both internal and external customers. In his current role at CIBC, he coordinates with contact centers to fulfill and exceed customers' financial requirements. He manages workload and capacity utilization effectively to meet service level agreements (SLAs), ensuring a high standard of service delivery.