Mansi Shah, Oct, Ific
About Mansi Shah, Oct, Ific
Mansi Shah is an Inbound Financial Service Representative at CIBC with extensive experience in customer service and tutoring roles in Canada and India.
Professional Experience at CIBC
Mansi Shah has been serving as an Inbound Financial Service Representative at CIBC since 2019. Her role involves providing comprehensive telephone banking support, managing bill payments, balance inquiries, deposit accounts, overdraft protection services, loan payments, TFSA, and RRSP inquiries. She excels in resolving issues related to lost debit cards and the reissue of new cards. Mansi is recognized for maintaining and exceeding CIBC's quality, compliance, and customer service standards consistently. Her ability to build sustainable relationships of trust with clients through effective communication is a notable aspect of her work.
Previous Roles in Customer Service and Education
Before her tenure at CIBC, Mansi Shah gained extensive experience in various roles. She worked as a Customer Service Representative at Tushar Traders from 2015 to 2018 in Ahmedabad, India. Mansi also served as an Assistant Teacher at D.P. High School from 2013 to 2015 and as a Visiting Faculty at Government Polytechnic College from 2012 to 2013 in Ahmedabad and Gandhinagar, India. Additionally, she was a Freelance Tutor for eight years, providing math and language tutoring services in the Ahmedabad area.
Volunteer Teaching Experience
Mansi Shah has volunteered as a Math Tutor at Megamind Abacus Academy and as a Freelance Math and Language Tutor with Tutor Doctor in Brampton, ON, both from 2018 to 2019. In these roles, she shared her expertise in mathematics and language instruction, contributing to the academic growth of her students for four months each.
Educational Background and Academic Expertise
Mansi Shah has a strong academic background with a Bachelor's of Education specializing in Math and Science from Gujarat University, completed between 2015 and 2017. She also holds a Bachelor's of Engineering in Biomedical Engineering from the same university, earned between 2007 and 2011. Her educational credentials underpin her expertise in both educational and technical fields.