Marcelle Nana Nkapyia
About Marcelle Nana Nkapyia
Marcelle Nana Nkapyia is a Customer Service Representative at CIBC with a background in finance and extensive experience in customer service roles across various companies.
CIBC Customer Service Representative
Marcelle Nana Nkapyia currently works as a Customer Service Representative at the Canadian Imperial Bank of Commerce (CIBC). She has been with CIBC since 2014, bringing her extensive experience and knowledge in banking and customer service to her role. At CIBC, she assists customers with their banking needs, ensures a high level of customer satisfaction, and addresses various banking-related queries and concerns.
Work at Magasin COLORI
In 2014, Marcelle Nana Nkapyia worked as a 'Conseillère en vente responsable' (deuxième clé) at Magasin COLORI in Ste Foy for 5 months. In this role, she was responsible for assisting customers with their purchases, managing sales transactions, and ensuring optimal store operations. Her short tenure at COLORI provided her with valuable experience in retail customer service.
Stagiaire at ABN AMRO Bank N.V.
Marcelle Nana Nkapyia worked as a stagiaire in the banking and finance sector at ABN AMRO Bank N.V., Paris, for 5 months in 2013. During her internship, she gained practical experience in the financial industry, contributing to her professional growth and understanding of banking operations and finance.
Previous Employment at H&M
From 2011 to 2014, Marcelle Nana Nkapyia was employed at H&M in the Région de Paris, France, as a 'Conseillière en vente'. During her 3 years with the company, she advised customers on product selections, managed inventory, and provided quality customer service, which helped enhance her skills in sales and customer relations.
Experience at France Quick
Between 2007 and 2011, Marcelle Nana Nkapyia worked at France Quick on Champs Elysées as an 'Equipiére formatrice' to finance her studies. This role involved training new employees, managing daily operations, and ensuring efficient service delivery. The position helped her develop her training and operational management skills.
Education at ICOGES - Institut de Commerce et de Gestion
Marcelle Nana Nkapyia pursued a Master2 (Maîtrise) in Banque finance at ICOGES - Institut de Commerce et de Gestion, completing her studies in 2012. This advanced degree equipped her with in-depth knowledge and expertise in banking and financial management, preparing her for professional roles in the finance sector.
Studies at Université Paris X Nanterre
Marcelle Nana Nkapyia attended Université Paris X Nanterre from 2009 to 2011, where she studied Banque-Finance-Assurance and achieved a Master I. The program provided her with a solid foundation in banking, finance, and insurance, enhancing her understanding and skills in these crucial areas.
Undergraduate Education at Université Vincennes-Saint-Denis (Paris VIII)
Marcelle Nana Nkapyia obtained a Licence (Baccalauréat) in économie et gestion from Université Vincennes-Saint-Denis (Paris VIII), where she studied from 2006 to 2009. This undergraduate degree laid the groundwork for her future studies and career in finance and banking.