Maria Goncalves
About Maria Goncalves
Maria Goncalves is a Financial Sales and Service Manager at CIBC with over 30 years of experience in the financial industry, known for enhancing customer satisfaction and building client loyalty.
Title
Maria Goncalves holds the title of Financial Sales and Service Manager at CIBC, a position she has occupied since 2016.
Current Position at CIBC
Maria is currently serving as the Financial Sales and Service Manager at CIBC, based at Toronto Pearson International Airport. She started this role in 2016, managing financial sales and service teams to enhance customer satisfaction and align financial services with client goals.
Previous Role at CIBC
Before becoming a Financial Sales and Service Manager, Maria was the Manager, Sales and Service at CIBC starting in 2014. Her role focused on overseeing sales and service operations at Pearson Airport.
Experience at BMO Financial Group
Maria has extensive experience at BMO Financial Group. She served as Senior Financial Services Manager from 2005 to 2013 in Dundas and Tomken, Mississauga. Prior to this, she held the roles of Financial Services Manager (2003-2005) in Square One, Mississauga, and Financial Advisor (1999-2003) in First Canadian Place, Toronto. She also worked as a Commercial Services Representative, Financial Services Representative Supervisor, and CSR Supervisor across several locations from 1982 to 1994.
Education and Expertise
Maria has a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General from Sheridan College, completed between 2000 and 2002. Additionally, she studied Business Finance at the Canadian Institute of Canadian Bankers from 1996 to 2000. These educational qualifications have equipped her with the expertise to excel in the financial sector.
Professional Track Record
With over 30 years of experience in the financial industry, Maria Goncalves has a proven track record of building client loyalty through personalized financial solutions. She has played a key role in enhancing customer satisfaction by aligning financial services with client goals.