Maria Roles
About Maria Roles
Maria Roles is a Banking Centre Leader at CIBC in Sudbury, Ontario, with extensive experience in financial and retail services.
Title and Role
Maria Roles currently holds the position of Banking Centre Leader at CIBC, headquartered in Sudbury, Ontario, Canada. In this role since 2019, she is responsible for overseeing the overall operations of the banking center, ensuring efficient service delivery, and maintaining a high standard of customer satisfaction. Her role includes leading a team of banking professionals, fostering a collaborative work environment, and implementing effective banking strategies.
Work Experience at CIBC
Maria Roles has been serving as the Banking Centre Leader at CIBC since 2019. In this capacity, she uses her extensive knowledge of the financial industry to manage day-to-day operations, lead a team of professionals, and engage with the community. Her role at CIBC focuses on enhancing customer experiences and developing strategic initiatives to drive the banking center's success.
Previous Experience at BMO Financial Group
From 2012 to 2019, Maria Roles worked as a Branch Manager at BMO Financial Group. During her seven-year tenure, she was responsible for managing branch operations, leading staff, and ensuring customer satisfaction. Her responsibilities included coaching team members, overseeing financial audits, and developing investment strategies that aligned with client needs.
Roles at Espanola & District Credit Union
Maria Roles served as a Member Services Representative at Espanola & District Credit Union from 2008 to 2012. Over her four-year tenure, she developed strong customer service skills and gained experience in various financial services. Her role involved handling member inquiries, processing transactions, and providing financial advice, which contributed to her comprehensive knowledge in the retail financial sector.
Skills and Expertise
Maria Roles possesses a diverse skill set that includes expertise in financial and retail services, team management, coaching, auditing, and investments. Her abilities in team management and coaching enable her to lead effectively, fostering a productive work environment. Additionally, her knowledge in auditing and investments enhances her capability to provide well-rounded financial services.