Mariam Qazi
About Mariam Qazi
Mariam Qazi is a Senior Manager at CIBC with extensive experience in the banking and hospitality industries. She has expertise in contact centre optimization and recruiting.
Current Role at CIBC
Mariam Qazi currently holds the title of Senior Manager at CIBC, where she has been employed since 2019. In this role, she utilizes her extensive experience in banking and customer service to lead and manage high-performing teams, drive performance improvements, and enhance operational efficiencies within the organization.
Career at CIBC
Mariam Qazi's tenure at CIBC has included multiple roles over the years. She started as a Customer Service Representative from 2012 to 2013. Later, she served as a Facilitator in 2013, then as a Team Lead from 2014 to 2017. Subsequently, she transitioned to the role of Change Consultant from 2017 to 2018, followed by Performance Consultant from 2018 to 2019. Her deep understanding of the company's processes and culture has been crucial in her progression to her current role as Senior Manager.
Previous Experience in Hospitality
Before her extensive career at CIBC, Mariam Qazi worked in the hospitality industry. She served as a Guest Services Agent at Hilton Garden Inn from 2008 to 2009 and later as a Sales & Catering Coordinator from 2009 to 2011. Additionally, she held the role of Human Resources Associate at Fairmont Hotels and Resorts in 2008. These roles helped her develop strong customer service and organizational skills.
Educational Background
Mariam Qazi has a robust educational background. She earned a Diploma in Hotel Management from George Brown College, where she studied from 2007 to 2009. Prior to that, she completed an Associate's Degree in International Business at Centennial College from 2004 to 2006. Her education has provided a solid foundation for her diverse professional endeavors.
Expertise and Skills
Mariam Qazi possesses expertise in contact centre optimization, focusing on improving the efficiency and effectiveness of customer service operations. She also has strong recruiting skills, demonstrating her ability to identify and attract top talent. Her diverse background in both hospitality and banking industries showcases her adaptable skill set and broad professional experience.