Marianna Ruocco
About Marianna Ruocco
Marianna Ruocco is the Director of Service Management Solutions, IBS - Continuous Improvement at CIBC in Toronto, Ontario, Canada, specializing in continuous improvement within service management solutions.
Current Role at CIBC
Marianna Ruocco serves as the Director of Service Management Solutions, IBS - Continuous Improvement at CIBC. She has been in this role since 2012 and is based in Toronto, Ontario, Canada. Her responsibilities include overseeing the implementation and continuous improvement of service management processes and solutions within the bank.
Previous Experience
Before her current role at CIBC, Marianna Ruocco worked in several different capacities. In 2012, she was a Senior Business Consultant at Learn2 in Toronto for 5 months. From 2011 to 2012, she took a travel sabbatical working with Wandering Enterprise. Prior to that, she held multiple leadership roles at Pink Elephant in Burlington, Ontario, Canada. From 2006 to 2011, she served as Director and from 2003 to 2006, she was the ERP Program Director and Manager of Marketing Services.
Educational Background
Marianna Ruocco attended the Schulich School of Business at York University. She also studied at Carleton University, where she earned multiple degrees including a Bachelor of Arts in Business Administration.
Specialization in Service Management Solutions
Marianna Ruocco specializes in service management solutions with a strong focus on continuous improvement. She has implemented ServiceNow as part of her service management process engineering and tool integration responsibilities. Her expertise spans various aspects of service management, including process optimization and tool integration.