Marie Eve Charland
About Marie Eve Charland
Marie Eve Charland is the Senior Manager of Contact Center Integrated Application Support at CIBC, with extensive experience in managing IT support teams in the banking sector.
Current Role at CIBC
Marie Eve Charland has been serving as the Senior Manager, Contact Center Integrated Application Support at CIBC since 2021. She operates out of Montreal, Quebec, Canada. In this role, she is responsible for managing IT support teams, focusing specifically on integrated applications for the contact center. Her work primarily involves ensuring the smooth operation and efficiency of contact center applications, contributing to the bank's customer service capabilities.
Previous Positions at CIBC
Before her current role, Marie Eve Charland held various managerial positions at CIBC. From 2013 to 2021, she was the Senior Manager of the TSC Service Desk in Lasalle, Quebec. Prior to that, she served as a Campus Support Manager from 2006 to 2013. These roles have endowed her with extensive experience in managing IT support teams and operations within the banking sector.
Educational Background
Marie Eve Charland possesses a strong educational background with multiple qualifications. She attended HEC Montréal, where she studied Business Administration and Management, General, achieving an MBA Essentials from 2019 to 2020. Earlier, she graduated with a B.A.A. in Gestion de l'information et des systemes (G.I.S.) from Université de Sherbrooke from 1997 to 2000. Additionally, she obtained a D.E.C. in Administration from College de Sherbrooke, where she studied from 1994 to 1997.
Professional Expertise
Marie Eve Charland has developed extensive expertise in managing IT support teams, particularly within the banking sector. Her primary focus areas include contact center integrated applications and service desk management. Her proficiency in both French and English enhances her ability to communicate and manage effectively in a bilingual work environment.
Management and Team Building
Known for fostering trust and respect among team members and stakeholders, Marie Eve Charland contributes to a positive and productive work culture. Her approach to management emphasizes building strong, cohesive teams that are driven towards achieving organizational goals. This has been a significant aspect of her success in various roles at CIBC.