Marina Soliman
About Marina Soliman
Marina Soliman is an Escalation Officer at CIBC in Toronto, Ontario, Canada, with a background in project management and extensive experience in the banking sector.
Title and Current Position
Marina Soliman currently holds the position of Escalation Officer at CIBC. She has been serving in this role since 2020, working in Toronto, Ontario, Canada. Her responsibilities likely include managing escalated issues, identifying trends in escalations, and providing analysis for training opportunities.
Previous Roles at CIBC
Before becoming an Escalation Officer, Marina Soliman held multiple roles at CIBC. From 2019 to 2020, she worked as a Validation Specialist for nine months. Prior to that, she served as a Business Support Officer from 2018 to 2019 for seven months. Her progression within CIBC reflects her versatility and adaptability in different operational settings.
Earlier Experience in Financial Services
Marina Soliman has a comprehensive background in financial services. She worked at RBC as an Account Service Representative in 2018 for six months in Toronto, Canada Area. Her earlier roles at CIB Egypt included Operation Support Officer, Operation Support Coordinator, Service Representative, and Customer Relationship Representative. These roles collectively span from 2012 to 2017, indicating her extensive experience in various customer-centric and operational positions.
Education and Academic Background
Marina Soliman achieved her Bachelor's degree in Accounting from the Faculty of Commerce, completing her studies from 2005 to 2009. Her educational background in accounting provides a strong foundation for her roles in financial services and project management. Additionally, she studied at BBC International School in 1970.
Professional Skills in Trend Analysis and Efficiency Improvement
Marina Soliman is skilled in identifying trends in escalations and utilizing this analysis to create training opportunities. She is also experienced in recommending improvements to enhance job operation efficiency and advising management on potential modifications to existing products or services. Her strong background in project management complements her expertise in escalation management.