Mark Del Pilar
About Mark Del Pilar
Mark Del Pilar is an Incident Response Analyst at CIBC with over 5 years of technical experience in client support and issue resolution.
Current Position at CIBC
Mark Del Pilar has been working as an Incident Response Analyst at CIBC since October 2019. Stationed in the Toronto, Canada Area, Mark specializes in handling incident response tasks and aims to add value to the company by quickly resolving user issues and ensuring client satisfaction. His role involves conveying technical topics to clients at all levels.
Previous Role at CompuCom
Before joining CIBC, Mark Del Pilar worked at CompuCom as a Service Desk Support Analyst from 2018 to 2019. During his one-year tenure, he supported clients in Ontario, Canada, through various communication methods including phone, email, remote connection, and in person. This role equipped him with significant experience in technical support and client interaction.
Educational Background
Mark Del Pilar pursued his education at Sheridan College, where he studied Software Development & Network Engineering and earned an Ontario College Advanced Diploma from 2014 to 2018. He completed his high school education at St. Joan of Arc Catholic Secondary School, obtaining his High School Diploma from 2010 to 2014.
Technical Experience and Skills
Mark Del Pilar possesses 5 years of technical experience supporting clients through various communication methods. His technical roles across different organizations have included positions such as Service Desk Technician Co-op at Halton Region and System & Telecom Technician Co-op at Town of Oakville. He has demonstrated skills in conveying technical topics to a wide range of clients.