Mark Leingruener
About Mark Leingruener
Mark Leingruener is a Sr. Processing Officer at CIBC with extensive experience in customer service and sales roles across various financial institutions in Toronto, Ontario, Canada.
Title
Mark Leingruener currently serves as a Sr. Processing Officer at CIBC, a role he has held since 2021 in Toronto, Ontario, Canada. His position involves intricate tasks related to processing and administrative duties, leveraging his extensive experience within the banking sector.
Current Roles at CIBC
Mark Leingruener has held multiple roles at CIBC simultaneously. Since 2021, he has been serving as a Sr. Processing Officer. Additionally, since 2020, Mark has held the position of Estate Services Administrator. Both roles are based in Toronto, Ontario, Canada, and reflect his depth of experience and versatility in handling complex banking operations and estate services.
Previous Professional Experience
Before his current positions, Mark worked in various capacities at CIBC and other organizations. He was a Senior Client Services Representative from 2019 to 2020 and again from 2015 to 2018. He also served as a Call Centre Specialist at Available from 2018 to 2019. His earlier roles at CIBC included Estate File Specialist, Mortgage Sales Support, Account Processing Officer, Test Analyst, Call Centre Support, and Customer Service Representative. Mark's career also includes positions at Bell Mobility and RBC as a Customer Service Representative.
Education
Mark Leingruener graduated from Birchmount Park Collegiate Institute with a diploma, which he obtained after completing his studies from 1982 to 1987. His educational background laid the foundation for his extensive career in the banking and financial services industry.
Skills and Recognitions
Mark has consistently demonstrated his ability to handle high volumes of inbound customer calls and manage distressed customers effectively. He has impeccable phone manners and a clear voice, contributing to his success in customer service roles. Mark is known for his ability to increase sales through up-selling and cross-selling and has been formally recognized by managers for his contributions to departmental success.