Mark Parker
About Mark Parker
Mark Parker is a Product Owner at CIBC with extensive experience in various roles within the company and a background in Change Management and Adult Education from the University of Calgary.
Title
Mark Parker currently holds the position of Product Owner at CIBC, a role he has been serving in since 2022. His responsibilities in this role include overseeing product development processes and coordinating cross-functional teams to ensure successful project deliveries.
Professional Experience at CIBC
Mark Parker has an extensive history with CIBC, including various roles. Before becoming Product Owner, he served as Senior Consultant, Program Implementation (2019-2022), Learning Consultant (2018-2019), Senior Assistant Branch Manager (2015), Facilitator (2014-2015), and Financial Services Representative (2013-2014). Throughout these roles, he has been involved in remote work primarily based in Canada.
Experience at McDonald's
Before his tenure at CIBC, Mark Parker worked as People Resources Manager at McDonald's from 2005 to 2012 in Sylvan Lake, Alberta, Canada. His role involved managing human resources functions, hiring practices, employee training and development, and workforce planning.
Education and Certifications
Mark Parker has enhanced his professional skills through education at the University of Calgary. He earned a Certificate in Change Management from 2018 to 2020, and a Certificate in Adult Education from 2017 to 2018. These credentials have equipped him with specialized knowledge for managing organizational change and developing educational programs.
Projects and Initiatives
Mark Parker has been instrumental in several notable projects at CIBC. He implemented a custom online meeting solution for advisors and clients, which significantly improved the Net Promoter Score from 44 to 88. He also collaborated on developing a hybrid AI search and chat platform powered by Microsoft Azure AI services, increasing users' ability to self-source answers by 50%. Additionally, he has contributed as a versatile team member, including tasks like UI design in Figma, copywriting, and managing API interface agreements.
Team Leadership and Management
In his leadership capacity, Mark Parker managed a team of 15 developers and UX resources using Scrum methodology, alongside coordinating with waterfall-based technology teams. His leadership emphasizes collaboration, agile practices, and strategic alignment with organizational goals.