Mark T.J. Whittle
About Mark T.J. Whittle
Mark T.J. Whittle is the Executive Director of North American Trading, Wealth Management, Packaging, Deployment, and Compliance at CIBC, with extensive experience in technology and operations management.
Current Role at CIBC
Mark T.J. Whittle is currently serving as the Executive Director for North American Trading, Wealth Management, Packaging, Deployment and Compliance at CIBC since 2019. He is based in the Toronto, Canada area. In this role, he manages a team responsible for supporting over 3000 mobile devices and 500 IPC turrets across North America. Additionally, he oversees the Tier 1 request service aimed at high availability clients in the Trading and Asset Management divisions.
Previous Experience in Technology Operations
Mark has held several key positions at CIBC, showcasing his extensive experience in technology operations and support. From 2018 to 2019, he was the Executive Director for End User Engineering, Trade Floor Technology, Level 2 Desktop and Executive Tech. Between 2016 and 2019, he also served as Executive Director for North America, Executive, Trade Floor and Level 2 Technology Operations. Earlier roles include Director of Trade Floor and Level 2 Technology Support from 2011 to 2019, and Director of Technology Field Services from 2007 to 2011.
Educational Background
Mark has undertaken numerous educational programs to enhance his expertise. He studied at Queen's School of Business, achieving a Certificate in Executive Management in 2014 and studied Operations Management in 2013. His training also includes HP Blade Chassis Administration and Advanced System Insight Manager courses at HP Education. He completed the System Center Operations Manager Boot Camp at InFront Computer Consulting in 2011. He also held certifications in IT Service Management from Loyalist College and is a Certified Virtualization Expert from VMtraining.
Key Initiatives and Responsibilities
During his tenure at CIBC, Mark has led several significant technology initiatives. He spearheaded the implementation of Aruba RAP technology to support key traders' end-user computing and telecom technology in North America. He played a crucial role as the primary technical support contact for video and audio conferencing systems for CIBC. Notably, Mark led the technology response for COVID-19 requirements, ensuring over 3000 traders and support staff could reliably work from home.
Early Career and Roles at CIBC
Mark began his career at CIBC in roles such as Team Leader / Senior Trade Floor Specialist from 2000 to 2002, and Intermediate Trade Floor Specialist and Trade Floor Contractor roles at CIBC World Markets. Before his long tenure at CIBC, Mark worked as a Senior Computer Consultant at MCC Computer Consulting from 1995 to 1998. He holds a degree in Information Systems Management / Electronic Engineering from Cambrian College, where he studied from 1992 to 1997.