Mary Norris, Pmp
About Mary Norris, Pmp
Mary Norris is the Senior Director of the Office of the Ombudsman at CIBC in Toronto, Ontario, Canada. She has extensive experience in the banking sector, having worked at both CIBC and TD Bank Group in various leadership roles.
Current Role at CIBC
Mary Norris currently serves as the Senior Director in the Office of the Ombudsman at CIBC. She has been in this role since 2017 and operates out of the Toronto, Ontario, Canada office. In this capacity, she is responsible for overseeing various aspects of the Ombudsman office, ensuring customer complaints and issues are resolved efficiently and fairly.
Previous Roles at CIBC
Before her current role, Mary Norris held the position of Senior Director at CIBC from 2015 to 2017. Her responsibilities during this period included managerial roles across Toronto and Mississauga, where she supported various operational functions.
Experience at TD Bank Group
Mary Norris has significant experience at TD Bank Group. From 2011 to 2014, she served as AVP for TD Insurance Technology in the Toronto, Canada Area. Prior to that, she was the Senior Manager for Application Management from 2004 to 2011. She also worked as Manager of Production Support from 2004 to 2008. Her journey at TD Bank Group began as a Project Manager/Business Manager for Personal Credit from 2001 to 2004.
Educational Background
Mary Norris holds a Bachelor of Arts (BA) degree in Political Science and Sociology from the University of Toronto, which she completed between 1981 and 1985. Her academic background provides a strong foundation for her roles in management and customer relations.