Matheesen Thangavelautham
About Matheesen Thangavelautham
Matheesen Thangavelautham is the Project Lead and Coordinator for CCS and Project Delivery at CIBC in Toronto, Ontario, Canada. He has a background in Sociology and Business Management from the University of Waterloo and previous experience as a Customer Service Representative at Scotiabank.
Current Role at CIBC
Matheesen Thangavelautham serves as the Project Lead and Coordinator for CCS and Project Delivery at CIBC. Since 2019, he has been responsible for managing and coordinating projects within the organization. His work focuses on seamless business integration and efficient project delivery, ensuring that complex initiatives are executed successfully.
Previous Experience at Scotiabank
Before joining CIBC, Matheesen Thangavelautham worked at Scotiabank as a Customer Service Representative. From 2015 to 2016, he was engaged in handling customer inquiries and providing service support. His experience here provided a solid foundation in customer service excellence and financial operations.
Education and Academic Background
Matheesen Thangavelautham is an alumnus of the University of Waterloo, where he completed his Bachelor's degree in Sociology and Business Management. His education spanned from 2011 to 2016, equipping him with a robust understanding of business principles and sociological perspectives.
Business Integration Projects at CIBC
At CIBC, Matheesen Thangavelautham has been actively involved in business integration projects. His role includes overseeing the integration processes and aligning business functions to support organizational goals. These projects are critical to optimizing operational efficiency and enhancing service delivery.
Expertise in Intraday Dialer Analysis
Matheesen Thangavelautham possesses expertise in intraday dialer analysis. This skill involves monitoring and analyzing call center performance in real-time to improve operational efficiency and service levels. His analysis helps in making data-driven decisions to streamline call center operations and enhance customer experience.