Matthew Barnes
About Matthew Barnes
Matthew Barnes is a Senior Client Technology Analyst at CIBC, specializing in executive support for CIBC capital markets and serving as a Subject Matter Expert for ServiceNow.
Title
Matthew Barnes holds the title of Senior Client Technology Analyst at CIBC.
Current Position at CIBC
Matthew Barnes currently works at CIBC as a Senior Client Technology Analyst. Since 2017, he has been stationed at 161 Bay Street, providing executive support specifically for CIBC capital markets. His responsibilities include acting as a Subject Matter Expert (SME) for ServiceNow and managing application-related issues. He is also responsible for Citrix and VPN provisioning, process improvements, and access approvals within the organization.
Previous Roles at CIBC
Matthew Barnes has held several positions at CIBC prior to his current role. He worked as a Request Response Analyst for 10 months in 2017 and as a LAN Administrator from 2016 to 2017 at 483 Bay Street. His duties in these roles included providing technical support and managing network administration tasks.
Experience at MCC
In 2015, Matthew Barnes gained practical experience at MCC, where he worked as an Intern for the IT help desk for 2 months. This internship helped him develop foundational skills in IT support and customer service.
Education and Expertise
Matthew Barnes studied at triOS College Business Technology Healthcare, where he completed the Computer Network and Support Administrator (CNSA) program. He achieved a Diploma in this field in 2015 after a one-year study. This education equipped him with the necessary skills to manage network systems and provide effective IT support.