Matthew Hua
About Matthew Hua
Matthew Hua is the Manager of Identity Theft at CIBC in Toronto, Canada, with a background in fraud response and telephone banking management.
Title
Matthew Hua serves as the Manager of Identity Theft at CIBC. In this role, he focuses on safeguarding clients' personal and financial information against identity theft.
Company
Matthew Hua is currently employed at CIBC, a leading Canadian financial institution headquartered in Toronto, Canada. He has held various roles within the company, showcasing his expertise in fraud and identity theft prevention.
Previous Roles at CIBC
Before becoming the Manager of Identity Theft, Matthew Hua worked at CIBC as the Manager of Fraud Response from 2014 to 2017. Earlier, he held the position of ABAY Support Leader from 2010 to 2012. Throughout these roles, he focused on enhancing the bank's fraud detection and response capabilities.
Experience at President's Choice Financial
From 2012 to 2014, Matthew Hua served as the Manager of Telephone Banking at President's Choice Financial. In this role, he managed client interactions and worked on improving the telephone banking experience.
Education and Expertise
Matthew Hua obtained a Bachelor of Commerce (BCom) in Information Technology from Ryerson University. His academic background provides a strong foundation for his work in fraud prevention and identity theft management.
Achievements
During his tenure at CIBC, Matthew Hua has implemented new fraud detection technologies that substantially improved the efficiency of the fraud detection team. He played a significant role in developing strategies to enhance the client experience in fraud prevention and led initiatives that resulted in a measurable reduction in fraud-related financial losses.